Privacy Policy

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 Privacy Policy

Last Updated: December 2025

Riverbend Soap Company (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, place an order, subscribe to communications, or otherwise interact with our services.

By using our website or purchasing our products, you consent to the practices described in this policy.

1. Information We Collect

We collect information necessary to operate our online store, process payments, ship products, and communicate with you. This includes:

• Contact & Account Information:
  • Name, email address, mailing address, phone number.
• Order Information:
  • Products ordered, order history, shipping method, billing and shipping addresses.
• Payment Information:
  • Credit/debit card or other payment information processed by a secure third-party provider. We do not store full payment card details.
• Optional Information:
  • Email address if you subscribe to newsletters or promotional communications.

2. How We Use Your Information

We use your data to:

• Process and fulfill orders
• Communicate order updates and customer service responses
• Personalize your shopping experience
• Send newsletters or promotional offers, where you have opted in
• Improve our website, analytics, and marketing efforts

We do not sell, trade, or rent your personal information.

3. Legal Basis for Processing (Where Applicable)

For users in regions with data protection laws (such as the EU), we process personal data where:

• It is necessary to fulfill a contract (e.g., order processing)
• You have provided consent (e.g., email subscription)
• We have a legitimate business interest (e.g., fraud prevention, analytics)

4. Cookies & Tracking Technologies

Our site uses cookies and similar technologies to enhance user experience, analyze site traffic, and support marketing efforts.

• You may disable cookies through your browser settings, but some site features may not function correctly.
• We do not respond to browser “Do Not Track” (DNT) signals.

For more information, please see our Cookie Notice (if applicable).

5. Third-Party Services

We use third-party service providers to operate our website and support our business, including:

• Web hosting (GoDaddy)
• Payment processors (e.g., Stripe, PayPal)
• Shipping carriers
• Analytics providers, which may use cookies and similar technologies

These third parties have access to personal information only as needed to perform their services on our behalf. We are not responsible for their privacy practices.

6. Data Retention

We retain personal information as long as necessary to:

• Fulfill orders
• Comply with tax/accounting/legal requirements
• Maintain customer accounts (where applicable)
• Support marketing preferences

When data is no longer needed, we securely delete or anonymize it.

7. Children’s Privacy

Our website and services are intended for users 18 years of age or older. We do not knowingly collect personal information from minors. If you believe we have collected data from a child without parental consent, please contact us.

8. Your Rights

You have the right to:

• Access your personal information
• Request corrections or updates
• Ask for deletion of your personal data

To exercise these rights, contact us at support@riverbendsoapco.com

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9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The “Last Updated” date will be revised. Continued use of the site indicates acceptance of the updated policy.

10. Related Policies

This Privacy Policy is part of our policy suite and should be read alongside:

• Terms and Conditions
• Shipping Policy
• Returns/Refund Policy

All policies are available via links in the website footer.

11. Contact Us

If you have any questions or requests regarding your personal data, please contact:

Riverbend Soap Company

📧 support@riverbendsoapco.com

📍 Fredericksburg, Virginia, USA