Terms and Conditions
Last Updated: 3 April 2025
Welcome to Riverbend Soap Company (“we”, “us”, or “our”). By accessing or using our website https://riverbendsoapco.com (“Site”) and purchasing our products, you agree to comply with and be bound by these Terms and Conditions (“Terms”). Please review these Terms carefully. If you do not agree to these Terms, please do not use our Site, or purchase our products.
1. General
- Eligibility: You must be at least 18 years of age to use our Site and purchase our products.
- Modifications: We reserve the right to change or modify these Terms at any time without prior notice. Your continued use of the Site following any changes constitutes acceptance of the revised Terms.
2. Products and Orders
- Product Information: We make every effort to display accurate product information, including descriptions, prices, and images. However, we do not guarantee that product descriptions are error-free.
- Order Acceptance: All orders are subject to acceptance by us. We reserve the right to refuse or cancel any order for any reason, including errors in product or pricing information.
- Payment: We accept major credit cards. Payment must be received in full prior to shipment. Prices are subject to change without notice.
3. Shipping and Delivery
- Processing Time: Orders are processed in small batches, and production times may vary. We will notify you of any delays.
- Shipping: Shipping costs and delivery times are provided at checkout. The shop uses standard ground shipment for all shipments unless exceptions are requested from the customer and approved by us. Risk of loss passes to you upon delivery of the product to the carrier.
- International Orders: If applicable, international orders may be subject to additional duties, taxes, or customs fees, which are the responsibility of the recipient.
4. Returns and Refunds
- Policy: Due to the handcrafted nature of our products, all sales are final. If you receive a damaged or defective product, please contact us at support@riverbendsoapco.com within 7 days of receipt to arrange for a replacement or refund.
- Exceptions: Any exceptions to this policy must be approved in writing by Riverbend Soap Company.
5. Intellectual Property
- Content Ownership: All content on this Site, including text, graphics, logos, images, and software, is the property of Riverbend Soap Company or its licensors and is protected by applicable intellectual property laws.
- Limited License: You are granted a limited, non-exclusive, and non-transferable license to access and use the Site for personal, non-commercial purposes only.
6. Disclaimer and Limitation of Liability
- Disclaimer: Our products are handcrafted and intended for cosmetic and decorative use only. They are not intended to diagnose, treat, cure, or prevent any medical condition.
- Limitation of Liability: In no event shall Riverbend Soap Company be liable for any indirect, incidental, special, or consequential damages arising from the use of or inability to use our products or the Site.
7. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Virginia, United States of America, without regard to its conflict of laws principles.
8. Contact Information
If you have any questions or concerns about these Terms, please contact us at:
By using our Site and purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.