Terms and Conditions

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 Terms and Conditions

Last Updated: December 2025

Welcome to Riverbend Soap Company (“we,” “us,” or “our”). By accessing or using our website, purchasing our products, or interacting with our services, you agree to be bound by the following Terms and Conditions (“Terms”). Please read them carefully.

If you do not agree to these Terms, please do not use our website or purchase our products.

1. Eligibility

By using this website, you represent that you are at least 18 years of age or have the permission of a parent or legal guardian to make purchases.

2. Products and Use

All products offered by Riverbend Soap Company are handcrafted in small batches. Product descriptions, photographs, colors, and scents are provided for informational purposes only. Because our products are handmade, variations in color, appearance, and scent may occur and are not considered defects.

Our products are intended for external use only, unless otherwise stated. Customers are responsible for reviewing ingredient lists and ensuring products are suitable for their personal use. We are not responsible for allergic reactions, sensitivities, or misuse of products.

3. Orders and Acceptance

All orders placed through our website are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, pricing errors, suspected fraud, or incorrect information provided by the customer.

Once an order has been placed, it cannot be modified or canceled after processing has begun.

4. Pricing and Payment

All prices are listed in U.S. dollars (USD) and are subject to change without notice.

We accept major credit and debit cards and other payment methods as displayed at checkout. By submitting payment information, you authorize Riverbend Soap Company to charge the full amount of your order, including applicable taxes and shipping fees.

If a payment is declined or reversed, we reserve the right to cancel the order.

5. Shipping and Delivery

Shipping times and costs are outlined in our Shipping Policy, which is incorporated into these Terms by reference.

Delivery estimates are not guaranteed and may vary due to carrier delays, weather conditions, peak shipping periods, or other factors beyond our control. Once an order has been transferred to the shipping carrier, responsibility for transit lies with the carrier.

6. Free Shipping and Promotions

Free shipping offers, discounts, and promotions are subject to change or termination at any time without notice. Promotional offers may not be combined unless explicitly stated.

7. Returns, Refunds, and Exchanges

Due to the personal and hygienic nature of our products, all sales are final unless otherwise stated.

If your order arrives damaged, incorrect, or incomplete, please contact us within 48 hours of delivery with clear photographs of the packaging and items so we may assist you.

Our full Return/Refund Policy is incorporated into these Terms by reference.

8. Customer Responsibilities

Customers agree to provide accurate, complete, and current information at checkout, including shipping and contact details.

Riverbend Soap Company is not responsible for delays, lost packages, or additional costs resulting from incorrect or incomplete address information provided by the customer.

9. Intellectual Property

All content on this website — including text, images, logos, product names, designs, and graphics — is the exclusive property of Riverbend Soap Company and is protected by applicable copyright and intellectual property laws.

You may not copy, reproduce, distribute, or use any content without prior written permission.

10. Prohibited Use

You agree not to use this website for any unlawful purpose or in any way that may harm, disrupt, or interfere with our operations, including but not limited to unauthorized access, data scraping, or misuse of site content.

11. Third-Party Links

Our website may contain links to third-party websites for convenience or informational purposes. We are not responsible for the content, policies, or practices of third-party websites and encourage you to review their terms independently.

12. Cookies and Tracking Technologies

We use cookies and similar technologies to improve website functionality, analyze traffic, and enhance user experience. By using our website, you consent to the use of cookies in accordance with our Privacy Policy.

13. Disclaimer of Warranties

All products and services are provided “as is” and “as available” without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability or fitness for a particular purpose.

14. Limitation of Liability

To the fullest extent permitted by law, Riverbend Soap Company shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our products or website.

In no event shall our total liability exceed the purchase price of the product giving rise to the claim.

15. Indemnification

You agree to indemnify and hold harmless Riverbend Soap Company from any claims, damages, losses, or expenses arising from your use of our website, violation of these Terms, or misuse of our products.

16. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the Commonwealth of Virginia, without regard to conflict-of-law principles.

Any disputes arising under these Terms shall be resolved exclusively in the state or federal courts located in Virginia, and you consent to the jurisdiction of those courts.

17. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting to this page. Continued use of the website after changes are posted constitutes acceptance of the revised Terms.

We encourage you to review these Terms periodically.

18. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

Riverbend Soap Company

📧 support@riverbendsoapco.com

📍 Fredericksburg, Virginia, USA