Shipping Policy

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General business operations occur between 9:00 AM and 5:00 PM EST, Monday through Friday. Orders are typically processed and shipped Monday through Friday, excluding observed federal holidays.

Please allow 2–3 business days for order processing and an additional 5–7 business days for transit, depending on destination. Delivery times may vary due to carrier delays, weather conditions, peak shipping periods, or other circumstances beyond our control.

We appreciate your business and work hard to keep shipping costs as affordable as possible while ensuring your items arrive safely. Orders under $75 are subject to flat-rate shipping based on delivery region, as outlined below. Orders of $75 or more ship free within the contiguous United States.

• East Coast: $9.00
   
• Midwest: $11.00
   
• West Coast: $13.00
   
• OCONUS (Alaska, Hawaii, U.S. Territories, and APO/FPO): $13.00
   

Shipping rates are based on weight, distance, and carrier costs and are subject to change without notice.

During peak seasons, promotional events, or holidays, processing and transit times may be extended. We encourage customers to place orders early when purchasing gifts for time-sensitive occasions.

If your order arrives damaged or incomplete, please contact us within 48 hours of delivery and include clear photos of the packaging and items so we can assist you promptly.

Once an order has been handed over to the shipping carrier, delivery timelines and handling are outside of our direct control. However, we will gladly work with you to help resolve carrier-related issues when possible.

Please ensure that your shipping address is accurate and complete at checkout. Riverbend Soap Company is not responsible for delays, lost packages, or additional shipping charges resulting from incorrect or incomplete address information provided by the customer.